COVID-19 (Coronavirus Disease) & Proof of Care

Frequently Asked Questions - FAQs

Proof of Care's Pandemic Plan:

Latest Update From Proof of Care: 

Q. Is Proof of Care still accepting new clients at this time?

A. Yes! Proof of Care is accepting new clients, however, we have introduced some new screening questions and procedures during the Coronavirus outbreak.

 

As one of very few Home Care providers in BC that offer Nursing as well as Caregiving, we are well placed to support you during this community health crisis. We remain committed to providing our exceptional brand of care to those in need. We are welcoming new clients with needs from companionship to complex care. 

Demand for our services are growing rapidly, so we do recommend that you contact us immediately on 604 356 2284 to discuss your needs. 

Q. I am being discharged from hospital early to free up a bed due to COVID-19. Can you help me with my return from the hospital?

A. Yes! Proof of Care has an exceptional team of dedicated Nurses and Caregivers that can assist you back home from your hospital stay. We have many years of experience in doing this and have wonderful partnerships with other businesses to make sure you have all the mobility support, home modifications, Occupational Therapists, Physio's and more to make sure your transition home goes as smoothly as possible. 

Q. My loved one is in a Seniors facility, such as an Assisted Living or Independent Living centre. I am worried about them being 'locked in' during a quarantine or 'lock-out' if a COVID-19 case is found in that centre. I would like to temporarily move my loved one home with us or to an apartment. Can Proof of Care assist with this transition and provide care after the move? 

A. Yes! This is probably the question we are being asked the most right now. Many families are concerned about the risk of transmission with Assisted Living & Independent Living centres. We advise you to consult with the management of your Assisted Living & Independent Living centres as to there plan in the event of a positive COVID-19 test in their community and what their response will be. From what we have seen in North Vancouver, Seattle and globally so far, most communities are having to implement a full lock-down and quarantine.  This means you will not be able to visit your loved one, nor will Proof of Care be able to provide service to them. 

If you are considering moving your loved one home with you, or to a non-community living environment, we can help you. We can provide support during the move, and ongoing care after the move to ensure your loved one is safe and well looked after outside of community living. Call us today to discuss this option on 604 986 2273.

Q. If we are choosing to stay in a community living location, such as Assisted Living & Independent Living centres, what do you recommend?

A. The best thing you can do right now is to monitor the health of your loved one regularly and to prepare for a period of self-isolation or quarantine. Proof of Care can provide check-in's to monitor the health of your loved one and assess their current well being, including temperature monitoring, a key sign of a fever. Call us today on 604 986 2273 to discuss your options.

If you are choosing to stay in Independent or Assisted Living Facilities, Proof of Care recommends that you prepare now for your loved one to be able to support themselves through 14 days of self-isolation. Although all Independent & Assisted living facilities will be making every effort to provide a safe environment for their clients and staff, in the event of a quarantine or lockout, it would be prudent to have the following in your suite (and not to rely on this being provided by the facility in an emergency situation):

 

· Have at least 2-months of medication on hand. Now is a good time to speak with your GP about getting an extended script and having it filled asap by your pharmacist. 
· A thermometer with disposable sheaths.

· A 14-day supply of non-perishable food and water, that can be prepared in suite (some suite do not have heating or refrigeration appliances, so please take this into account when considering the preparation required for the food).

· A supply of disposable gloves, at least 2 boxes of 100 gloves are recommended.

· A 14-day supply of toilet paper and facial tissue.

· A tablet or mobile phone device to remain in face-to-face contact (via video call) with family as well as our nursing team at Proof of Care during isolation or quarantine.

· A basic first aid kit.

· A 14-day supply of clean clothing and towels.

· A AM/FM radio


Proof of Care can help you get these items together and deliver them to your loved one, should you need. There was a good update from Vancouver Coastal Health on March 5th by Dr. Patricia Daly  https://youtu.be/pFZRWg17SQo that is worth watching for all residents of Independent and Assisted Living Facilities.

Q. I do not live in a community living location, such as Assisted Living & Independent Living centres, what do you recommend?

A. Now is the time to prepare yourself and your loved one for a potential self-isolation period of at least 14 days. Proof of Care recommends that following you have on hand the following:

 

· Have at least 2-months of medication on hand. Now is a good time to speak with your GP about getting an extended script and having it filled asap by your pharmacist. 

· A thermometer with disposable sheaths.

· A 14-day supply of non-perishable food and water, that can be prepared in suite (some suite do not have heating or refrigeration appliances, so please take this into account when considering the preparation required for the food).

· A supply of disposable gloves, at least 2 boxes of 100 gloves are recommended.

· A 14-day supply of toilet paper and facial tissue.

· A tablet or mobile phone device to remain in face-to-face contact (via video call) with family as well as our nursing team at Proof of Care during isolation or quarantine.

· A basic first aid kit.

· A 14-day supply of clean clothing and towels.

· A AM/FM radio

 

Proof of Care can help you get these items together and deliver them to your loved one, should you need our assistance.

 

Q. What can I do to protect myself right now?

A. Here are 8 things you can do right now to help prevent the spread of COVID-19:

1. The best thing you can do as an individual right now is to routinely and thoroughly wash your hands with soap often, including before and after eating, before and after visiting your friends and loved ones. Washing your hands with soap for at least 20 seconds, front and back, is the best and most effective method of preventing the spread of all respiratory virus infections, including COVID-19.

 

2. Try not to touch your face, as one main way viruses spread is when you touch your own mouth, nose or eyes.

 

3. Now is the time to reconsider not only all non-essential travel, but also all group events & gatherings, especially group events & gatherings that include seniors. I would strongly recommend you all view the update from the BC Provincial Health Officer Dr. Bonnie Henry today on this topic - https://youtu.be/PoWSd0eaQP8?t=374. This is not advice that is easily given, as you can see from her delivery, but that reality is that we have reached that point in BC as of today.

 

4. Engage in ‘social distancing’. This is the practice of not shaking hands, hugging or kissing whenever possible outside of the home. Again, I recommend you view the video linked above from Dr. Bonnie Henry.

 

5. Limit time spent out of the home for seniors that are 80 years old or over.

 

6. Take some steps now to prepare for you and your loved ones needing to self isolate or being quarantined at least 14 days.

 

7. Stay home if you are sick.

 

8. See point 1. Really! Regularly washing your hands might seem trite, but it’s the single best thing you as an individual can do to prevent the spread of COVID-19.

 

Proof of Care also recommends the following:

 

Our first recommendation is to stay informed of the current situation, but be wary of false information, speculation & rumour. There are no cures at currently for COVID-19.

Your best sources of accurate information are:

 

The BC Centre for Disease Control:

http://www.bccdc.ca/health-info/diseases-conditions/coronavirus-(novel)

 

The BC Government Pandemic Preparedness Website:

https://www2.gov.bc.ca/gov/content/health/about-bc-s-health-care-system/office-of-the-provincial-health-officer/current-health-topics/pandemic-influenza

Q. What measures do you have in place to protect your clients & staff?

A.  Proof of Care has a tiered plan ready to react to the COVID-19 situation in BC. We have begun implementing the first tier of our response plan at this time.

 

As of March 7th, 2020, all staff have been asked to limit non-essential international travel and to report all travel of themselves and anyone in their household in the last 31 days. We have also requested a list of all workplaces other than Proof of Care that our staff work in and will be cross-referencing this is outbreaks as they occur in the community. At this time, any staff member that has returned from South Korea, China, Italy or Iran in the last 31 days will be asked to self isolate for 14 days before returning to work.

 

From March 8th, 2020, Proof of Care will be implementing mandatory self-reporting from all staff prior to every shift of any symptoms, including fever, coughing or difficulty breathing. Any staff member reporting any symptoms will be directed to return home and self isolate for 14 days and will not be allowed to return to service until they have medical clearance to do so. Proof of Care will be limiting nursing & management visitations to a ‘need only’ basis, cancelling any group training activities and working closely with our many business partners on monitoring the situation.

 

From March 10th, 2020, Proof of Care will be implementing mandatory temperature checks for all clients at the beginning on every shift, and at the end of every shift that is of longer than 2 hours. Temperature checks are a key indicator of fever and implementing these checks will help our team to identify any potential fever in your loved one. If a fever is detected, we will follow the Vancouver Coastal Health guidelines on an immediate and appropriate response. We will be issuing thermometers and disposable protective sleeves to all clients in the coming days. We will update you on additional measures, should they be implemented.