COVID-19 - Proof of Care Update March 7th 2020

Updated: Mar 9



Hello, I know you may have concerns about COVID-19 as it continues to spread internationally. Today there have been two cases identified on Vancouver's North Shore, bringing this concern home to many of us.

Proof of Care has been preparing for this situation, and we have a plan in place to manage our care services during this developing situation, in accordance with the BC health authorities.

Proof of Care COVID-19 Update – March 7th, 2020.


Proof of Care is aware of and actively monitoring the rapidly evolving COVID-19 situation in BC, including today’s announcement of the cases at Lynn Valley Care Centre. As of now, the risk of coronavirus disease transmission continues to remain low for residents of British Columbia. People without symptoms do not pose a risk. Nevertheless, we are implementing procedural changes immediately and do have recommendations for our staff and clients. Proof of Care will be following all recommendations from Vancouver Coastal Health and the BC Government.


At this time there is no reason to reduce or cancel your care from Proof of Care. We have no staff that have reported exposure to or symptoms of COVID-19. Indeed, many of our clients are currently choosing to increase care given the circumstances.


What is COVID-19


Coronaviruses are a large family of viruses found mostly in animals. In humans, they can cause diseases ranging from the common cold to more severe diseases such as Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS). The new coronavirus has been named COVID-19, as it was first identified in 2019.

While many of the characteristics of COVID-19 are still unknown, mild to severe illness has been reported for confirmed cases.


Anyone concerned that they may have been exposed to, or are experiencing symptoms of the novel coronavirus, should contact their GP, call Proof of Care on 604 986 2273 and call 8-1-1. While most people that contract COVID-19 experience mild symptoms, seniors and people with underlying existing conditions appear to be at a higher risk of more severe illness. Globally, the fatality rate for seniors 80 or over is 14.8%. This remains a serious concern, however, the risk of spread of this virus in B.C. communities remains low at this time.


WHAT IS PROOF OF CARE DOING:


Proof of Care has a tiered plan ready to react to the COVID-19 situation in BC. We have begun implementing the first tier of our response plan at this time.


As of March 7th, 2020, all staff have been asked to limit non-essential international travel and to report all travel of themselves and anyone in their household in the last 31 days. We have also requested a list of all workplaces other than Proof of Care that our staff work in and will be cross-referencing this is outbreaks as they occur in the community. At this time, any staff member that has returned from South Korea, China, Italy or Iran in the last 31 days will be asked to self isolate for 14 days before returning to work.


From March 8th, 2020, Proof of Care will be implementing mandatory self-reporting from all staff prior to every shift of any symptoms, including fever, coughing or difficulty breathing. Any staff member reporting any symptoms will be directed to return home and self isolate for 14 days and will not be allowed to return to service until they have medical clearance to do so. Proof of Care will be limiting nursing & management visitations to a ‘need only’ basis, cancelling any group training activities and working closely with our many business partners on monitoring the situation.


From March 10th, 2020, Proof of Care will be implementing mandatory temperature checks for all clients at the beginning on every shift, and at the end of every shift that is of longer than 2 hours. Temperature checks are a key indicator of fever and implementing these checks will help our team to identify any potential fever in your loved one. If a fever is detected, we will follow the Vancouver Coastal Health guidelines on an immediate and appropriate response. We will be issuing thermometers and disposable protective sleeves to all clients in the coming days. We will update you on additional measures, should they be implemented.


WHAT CAN YOU DO:


1. The best thing you can do as an individual right now is to routinely and thoroughly wash your hands with soap often, including before and after eating, before and after visiting your friends and loved ones. Washing your hands with soap for at least 20 seconds, front and back, is the best and most effective method of preventing the spread of all respiratory virus infections, including COVID-19.


2. Try not to touch your face, as one main way viruses spread is when you touch your own mouth, nose or eyes.


3. Now is the time to reconsider not only all non-essential travel, but also all group events & gatherings, especially group events & gatherings that include seniors. I would strongly recommend you all view the update from the BC Provincial Health Officer Dr. Bonnie Henry today on this topic - https://youtu.be/PoWSd0eaQP8?t=374. This is not advice that is easily given, as you can see from her delivery, but that reality is that we have reached that point in BC as of today.


4. Engage in ‘social distancing’. This is the practice of not shaking hands, hugging or kissing whenever possible outside of the home. Again, I recommend you view the video linked above from Dr. Bonnie Henry.


5. Limit time spent out of the home for seniors that are 80 years old or over.


6. Take some steps now to prepare for you and your loved ones needing to self isolate or being quarantined at least 14 days.


7. Stay home if you are sick.


8. See point 1. Really! Regularly washing your hands might seem trite, but it’s the single best thing you as an individual can do to prevent the spread of COVID-19.


Proof of Care also recommends the following:


Our first recommendation is to stay informed of the current situation, but be wary of false information, speculation & rumour. There are no cures at currently for COVID-19.

Your best sources of accurate information are:


The BC Centre for Disease Control:

http://www.bccdc.ca/health-info/diseases-conditions/coronavirus-(novel)


The BC Government Pandemic Preparedness Website:

https://www2.gov.bc.ca/gov/content/health/about-bc-s-health-care-system/office-of-the-provincial-health-officer/current-health-topics/pandemic-influenza


For seniors living in their own house or apartment:


Now is the time to prepare yourself and your loved one for a potential self-isolation period of at least 14 days. Proof of Care recommends that following you have on hand the following:


· A thermometer with disposable sheaths.

· A 14-day supply of non-perishable food and water, that can be prepared in suite (some suite do not have heating or refrigeration appliances, so please take this into account when considering the preparation required for the food).

· A supply of disposable gloves, at least 2 boxes of 100 gloves are recommended.

· A 14-day supply of toilet paper and facial tissue.

· A tablet or mobile phone device to remain in face-to-face contact (via video call) with family as well as our nursing team at Proof of Care during isolation or quarantine.

· A basic first aid kit.

· A 14-day supply of clean clothing and towels.

· A AM/FM radio


Proof of Care can help you get these items together and deliver them to your loved one, should you need.


For seniors living in Independent or Assisted Living facilities:


Many clients and families are now contacting Proof of Care in regard to organizing care for their loved one as they make arrangements to move them out of independent and assisted centres ahead of quarantine/lockout policies being enacted at these locations. Proof of Care is ready to assist you and your loved one should you choose to temporarily relocate during this emerging situation. Please contact our office on 604 986 2273 to discuss how we can assist you with planning and ongoing care to support any relocation.


If you are choosing to stay in Independent or Assisted Living Facilities, Proof of Care recommends that you prepare now for your loved one to be able to support themselves through 14 days of self-isolation. Although all Independent & Assisted living facilities will be making every effort to provide a safe environment for their clients and staff, in the event of a quarantine or lockout, it would be prudent to have the following in your suite (and not to rely on this being provided by the facility in an emergency situation):


· A thermometer with disposable sheaths.

· A 14-day supply of non-perishable food and water, that can be prepared in suite (some suite do not have heating or refrigeration appliances, so please take this into account when considering the preparation required for the food).

· A supply of disposable gloves, at least 2 boxes of 100 gloves are recommended.

· A 14-day supply of toilet paper and facial tissue.

· A tablet or mobile phone device to remain in face-to-face contact (via video call) with family as well as our nursing team at Proof of Care during isolation or quarantine.

· A basic first aid kit.

· A 14-day supply of clean clothing and towels.

· A AM/FM radio


Proof of Care can help you get these items together and deliver them to your loved one, should you need. There was a good update from Vancouver Coastal Health on March 5th by Dr. Patricia Daly https://youtu.be/pFZRWg17SQo that is worth watching for all residents of Independent and Assisted Living Facilities.


PROOF OF CARE IS HERE TO HELP YOU THROUGH THIS SITUATION.

YOU HAVE OUR SUPPORT.


Proof of Care remains committed to your health and safety, as well as to the health and safety of our wonderful staff. We will endeavour to keep you informed as this situation develops. If you want to speak with me or one of my Nurse Managers, please call us on 604 986 2273.


I will commit to keeping you up to date and our clients and staff safe during this troubling time. Thank you for trusting us with your care.

Kind regards,


Sam Grant

CEO

Proof of Care

sam@proofofcare.com

604 986 2273

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