Service Description

Wonderful words about Carolina and her experience.

Cancellation Policy

Any hours cancelled or reduced, or otherwise changed under this Agreement will be billed in full the relevant shift rate unless written notice is provided at least seven (7) full days in advance by the Client, Primary Contact. Cancellation fees apply regardless of moving location, vacation, unforeseen incidents, or death, with the exception of hospitalization. Cancellation due to hospitalization: Any hours cancelled or reduced or otherwise changed under this Agreement will be billed in full the relevant shift rate unless notice notification is received that a Beneficiary of Services has been hospitalized, in which case, if notification is received between 8.30 am Monday and 5 pm Thursday, then one (1) full calendar day will remain payable as previously scheduled. For notification received after 5 pm on Thursday through to 8.30 am on Monday, three (3) calendar days will remain payable as previously scheduled (Saturday, Sunday & Monday).

Contact Details